SvaraCall — Terms of Service

Sarwagyna Private Limited Effective Date: 14 September 2026 Version 1.0

These Terms of Service ("Terms") form a binding contract between Sarwagyna Private Limited, a company incorporated under the Companies Act, 2013, CIN U62013AP2026PTC124652, having its registered office at D No. 7-7-24/2, Block 10, VIP RD 2nd Line, Ongole, Prakasam District – 523001, Andhra Pradesh, India ("Sarwagyna", "we", "us", "our"), and the person or entity that registers for, accesses, or uses the SvaraCall platform ("you", "your", "Customer").

This is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is published in accordance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It is system-generated and requires no physical or digital signature.

Read Section 7 (Your Compliance Obligations) and Annexure A (Telephony and AI Voice Compliance Addendum) carefully. They place the entire legal responsibility for the calls you place on you, not on us.

By creating an account, clicking "I agree", or using the Services, you accept these Terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it. If you do not agree, do not use the Services.

"Services" means the SvaraCall platform made available at svaracall.sarwagyna.com and any associated dashboards, APIs, agent configuration tools, campaign tooling, telephony provisioning, integrations (including SvaraCRM), documentation, and professional services we supply.

"AI Agent" means a voice or chat agent you configure through the Services, including its script, prompt, knowledge base, and voice selection.

"Customer Data" means all data you or your users upload, transmit, or generate through the Services, including contact lists, knowledge base content, scripts, call recordings, transcripts, and call outcome data.

"End User" means any natural person contacted by, or who contacts, an AI Agent you operate.

"Subprocessor" means a third party we engage to help deliver the Services, listed in our Subprocessor List.

"DPDP Act" means the Digital Personal Data Protection Act, 2023 and rules made under it.

"Telecom Rules" means the Telecommunications Act, 2023, the Telecom Commercial Communications Customer Preference Regulations, 2018 (as amended, including the 2025 amendments) ("TCCCPR"), TRAI directions on commercial communications and AI-generated calls, and any successor or equivalent regulation.

2.1 What we provide. We provide a hosted platform that lets you build, configure, test, deploy, and monitor AI voice agents that place and receive telephone calls, together with campaign management, knowledge base management, call analytics, and integration surfaces.

2.2 What we do not provide. We are a software platform. We are not a telemarketer, not a call centre, not a collections agency, and not a party to the conversations your AI Agents hold. We do not draft your scripts, do not source your contact lists, do not obtain consent from your End Users, and do not verify that your calls are lawful.

2.3 Third-party components. The Services depend on third-party providers for speech recognition, speech synthesis, large language model inference, telephony transport, hosting, and payments. These providers are listed in our Subprocessor List. Your Customer Data will pass through them to the extent necessary to deliver the Services. We contract with them on commercially reasonable terms but we do not guarantee their performance, availability, or compliance with their own obligations.

2.4 Evolution of the Services. The Services will change. We may add, modify, deprecate, or withdraw features. Where a change materially reduces core functionality you are paying for, we will give you at least thirty (30) days' notice by email and you may terminate the affected subscription without penalty for the unused portion of the then-current term.

2.5 Beta features. Features marked beta, preview, early access, or similar are supplied as-is, may be withdrawn without notice, carry no service level commitment, and are excluded from any indemnity we give you.

3.1 Eligibility. You must be at least 18 years old and capable of entering into a binding contract under Indian law. The Services are sold to businesses, not to consumers for personal use.

3.2 Know Your Customer. Because the Services place telephone calls, we operate a KYC process. Before we provision telephony capability or lift trial limits, you must supply, and we may independently verify:

(a) your legal entity name, registration number (CIN / LLPIN / firm registration) and registered address; (b) your GSTIN, or a declaration that you are not registered; (c) identity and authorisation evidence for the person accepting these Terms; (d) a description of your intended use case, industry, and target calling geography; (e) where you will place promotional calls, evidence of your registration as a sender or telemarketer on the DLT platform of your access provider, and your registered headers and content templates.

We may refuse, suspend, or terminate an account at our discretion where KYC is incomplete, where the information supplied is inaccurate, or where the intended use case presents unacceptable regulatory risk.

3.3 Credentials. You are responsible for the confidentiality of your credentials and API keys, for all activity under your account, and for all charges arising from that activity, whether or not you authorised it. Notify us at contact@sarwagyna.com immediately on becoming aware of any unauthorised use.

3.4 Users. You may permit your employees and contractors to use the Services under your account. You remain responsible for their acts and omissions as if they were your own.

4.1 Charges. The Services are charged on a combination of: (a) recurring platform or licence fees; (b) metered usage fees, principally per connected minute of voice traffic; (c) one-time implementation, onboarding, or configuration fees; and (d) pass-through charges for telephone numbers and telephony carriage. The applicable rates are those set out in your Order Form, or where there is no Order Form, those published on our website or in your dashboard at the time of use.

4.2 Metered usage is not capped by default. Unless you configure a spend limit or concurrency limit, the Services will continue to place and receive calls. You are liable for all metered usage generated under your account, including usage arising from misconfigured campaigns, runaway automation, retry loops, or webhook storms. We strongly recommend setting limits. We may, but are not obliged to, suspend an account showing anomalous usage.

4.3 Prepaid credit. Where you operate on prepaid credit, calls will fail once the balance is exhausted. Unused credit is non-refundable except as set out in the Refund and Cancellation Policy.

4.4 Taxes. All fees are exclusive of GST and any other applicable tax, levy, or cess, which will be added at the prevailing rate and shown on your tax invoice. Where you are required to withhold tax at source under the Income-tax Act, 1961, you must provide a valid TDS certificate; amounts withheld without a certificate remain payable by you.

4.5 Payment terms. Subscription fees are payable in advance. Usage fees are billed in arrears on a monthly cycle unless otherwise agreed. Invoices are due within fifteen (15) days of issue unless the Order Form says otherwise.

4.6 Late payment. Overdue amounts carry interest at 1.5% per month or the maximum permitted by law, whichever is lower, from the due date until payment. We may suspend the Services, including active campaigns and provisioned numbers, after giving you seven (7) days' written notice of non-payment. Telephone numbers released on suspension may not be recoverable.

4.7 Price changes. We may revise rates on thirty (30) days' notice. Revised rates take effect at the start of your next billing cycle. If you do not accept the revised rates, you may terminate before they take effect.

4.8 Disputes. Raise billing disputes within thirty (30) days of the invoice date, in writing, with supporting detail. Undisputed amounts remain payable while a dispute is open.

5.1 Provisioning. Telephone numbers made available through the Services are procured from licensed telecommunications providers. You obtain a right to use a number for the duration of your subscription. You do not own it and cannot transfer it except where portability is available by law and we agree in writing.

5.2 Reclamation. We may reclaim a number on termination, non-payment, extended inactivity, at the direction of the underlying carrier or a regulator, or where the number has been used in breach of these Terms or the Telecom Rules.

5.3 Carrier conditions. Your use of numbers and carriage is additionally subject to the terms imposed by the underlying licensed carrier. Where those terms conflict with these Terms in respect of carriage, the carrier's terms prevail to the extent of the conflict.

5.4 Emergency services. The Services do not provide access to emergency services (including 100, 101, 102, 108, 112) and must not be relied on for emergency communications. You must inform your users and End Users of this limitation.

5.5 Caller identity. You must not transmit false, spoofed, or misleading calling line identification. You must use headers and identifiers registered to you where registration is required.

6.1 Your data stays yours. You retain all right, title, and interest in Customer Data. We claim no ownership over it.

6.2 Licence you grant us. You grant us a non-exclusive, worldwide, royalty-free licence, for the term of your subscription, to host, store, transmit, process, transcribe, analyse, and display Customer Data, and to sub-licence these rights to our Subprocessors, solely to deliver, secure, support, and bill for the Services. This licence ends when the data is deleted under Section 11.

6.3 Model training. We do not use identifiable Customer Data, call recordings, or transcripts to train general-purpose AI models, and we do not permit our Subprocessors to do so where we control that setting. We may use aggregated, de-identified operational data — such as latency distributions, interruption rates, and turn-detection accuracy — to improve the Services. We may use your Customer Data to train or tune a model specific to you only where you instruct us in writing to do so.

6.4 Our intellectual property. We and our licensors retain all rights in the Services, including the platform, orchestration layer, agent configuration primitives, dashboards, APIs, documentation, and all proprietary models and workflows. You receive a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes for the term of your subscription. Nothing is sold to you.

6.5 Output. Subject to your payment of fees, you may use the transcripts, summaries, analytics, and synthesised audio produced for you through the Services for your business purposes. You acknowledge that (a) AI output may be inaccurate, incomplete, or unexpected; (b) similar output may be produced for other customers and you have no exclusivity in it; and (c) we make no representation that AI output is protectable under copyright law.

6.6 Feedback. If you give us suggestions or feature ideas, we may use them without restriction and without owing you anything.

6.7 Publicity. We may not use your name or logo publicly without your prior written consent. Where you give consent, you may withdraw it on written notice and we will remove the reference within thirty (30) days.

This section is the core of the agreement. Read it.

7.1 You are responsible for the calls. You determine who is called, when, why, with what script, and on what legal basis. You are the Data Fiduciary in respect of your End Users' personal data. We act as a Data Processor on your instructions. You are solely responsible for compliance with all laws applicable to your calling programme, including the DPDP Act, the Telecom Rules, the Consumer Protection Act, 2019, the Information Technology Act, 2000, sectoral regulation applicable to your industry (including RBI, IRDAI, SEBI, NMC, and state education regulation as applicable), and the laws of any jurisdiction into which you place calls.

7.2 Consent. You must obtain, record, and be able to evidence a lawful basis for contacting each End User before you call them, and for recording the call where recording is enabled. You must retain consent records for the period required by applicable law and produce them to us within five (5) business days of request.

7.3 AI disclosure. You must configure your AI Agents to identify, at the start of every outbound call: the name of the business on whose behalf the call is placed, and the purpose of the call. You must not configure or operate an AI Agent in a manner designed to deceive an End User into believing they are speaking to a human being. Where applicable law or regulation requires explicit disclosure that the caller is an artificial voice, you must enable that disclosure. We provide configuration controls for this; enabling them is your responsibility.

7.4 Suppression. You must scrub your calling lists against the National Customer Preference Register and any applicable do-not-call, do-not-disturb, or internal suppression list before each campaign and at intervals no longer than those required by the Telecom Rules. You must honour opt-out requests captured during a call, and add those numbers to your suppression list, within the period required by law and in any event within seven (7) days.

7.5 Registration. Where you place promotional or transactional commercial communications in India, you must be registered on the DLT platform of an access provider, must use registered headers, and must use approved content templates where required.

7.6 Prohibited use. You must comply with the Acceptable Use Policy and Annexure A. Breach of either is a material breach of these Terms.

7.7 Restricted data. You must not submit to the Services, and must not configure your AI Agents to collect, any of the following unless we have expressly agreed in writing in advance: payment card numbers, CVVs, bank account credentials, Aadhaar numbers or other government identifiers, biometric data, health records, or any category of data subject to heightened statutory security requirements. If your AI Agent inadvertently captures such data, you must notify us and we will assist you in purging it.

7.8 Audit. We may audit your use of the Services, including reviewing call samples, campaign configurations, and consent evidence, where we have reasonable grounds to suspect non-compliance or where a regulator, carrier, or Subprocessor requires it. You will cooperate.

8.1 Immediate suspension. We may suspend all or part of the Services, without prior notice, where: (a) we reasonably believe you are in breach of Section 7, the Acceptable Use Policy, or Annexure A; (b) a regulator, carrier, or Subprocessor directs us to; (c) your account shows signs of compromise, fraud, or abuse; (d) your usage threatens the stability or security of the platform; or (e) continued provision would expose us to legal liability.

8.2 Notice. Where practicable we will tell you the reason and what you must do to restore service. Where a suspension arises from your breach, you remain liable for fees during the suspension.

8.3 Reporting. We may report suspected criminal conduct to law enforcement and will cooperate with lawful investigations.

9.1 Availability. We will use commercially reasonable efforts to make the platform control plane available. Any binding uptime commitment, service credit, or support response time applies only where it is stated in a separate Service Level Agreement signed by both parties. In the absence of a signed SLA, the Services are provided without any uptime commitment.

9.2 Maintenance. We may take the Services down for scheduled maintenance. We will give reasonable notice where practicable. Emergency maintenance may occur without notice.

9.3 Dependencies. Voice quality, latency, and call completion depend on the public telephone network, your network, and third-party model and carriage providers. We do not control these and do not warrant call quality or delivery.

10.1 Mutual. Each party warrants that it has the power and authority to enter into these Terms.

10.2 Our limited warranty. We warrant that we will provide the Services with reasonable skill and care, and that we will not knowingly introduce malicious code into the Services.

10.3 Disclaimer. Except as expressly stated in Section 10.2, and to the maximum extent permitted by law, the Services are provided "as is" and "as available". We disclaim all other warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be uninterrupted, error-free, secure, or that AI output will be accurate, appropriate, or fit for your purpose.

10.4 High-risk use. The Services are not designed or certified for use in medical diagnosis or treatment, emergency response, life support, critical infrastructure, aviation, or any environment where failure could cause death, personal injury, or severe environmental or financial damage. You must not use them in such contexts.

10.5 No legal or regulatory advice. Nothing in the Services, our documentation, our compliance features, or our communications constitutes legal or regulatory advice. Compliance features are tools, not guarantees. You must take your own advice.

11.1 Term. These Terms run from the date you first accept them until terminated.

11.2 Termination by you. You may terminate a subscription with effect from the end of the then-current billing period by giving notice through your dashboard or in writing. Fees already paid are handled under the Refund and Cancellation Policy.

11.3 Termination by us. We may terminate for convenience on thirty (30) days' written notice, refunding any prepaid unused fees on a pro-rata basis. We may terminate immediately where you materially breach these Terms and fail to cure within seven (7) days of notice, where the breach is incurable, where you become insolvent, or where continued provision would be unlawful.

11.4 Effect. On termination, your access ends, provisioned numbers are released, and active campaigns stop.

11.5 Data export. For thirty (30) days after termination, you may request an export of Customer Data in a machine-readable format. After that window, we will delete or irreversibly anonymise Customer Data within sixty (60) days, except where retention is required by law, needed to resolve a dispute, or held in routine backups which are overwritten on their ordinary cycle.

11.6 Survival. Sections 4 (accrued fees), 6, 7.8, 10, 12, 13, 14, 15 and this Section 11.6 survive termination.

12.1 Your indemnity. You will indemnify, defend, and hold harmless Sarwagyna, its directors, officers, and employees against all claims, proceedings, regulatory penalties, losses, damages, and reasonable costs (including legal fees) arising out of or relating to: (a) the content, timing, targeting, or conduct of calls placed or received through your account; (b) your breach of Section 7, the Acceptable Use Policy, or Annexure A; (c) any claim by an End User or regulator concerning consent, disclosure, do-not-call compliance, recording, or misuse of personal data in your calling programme; (d) Customer Data, including any claim that it infringes a third party's rights; and (e) your breach of applicable law.

12.2 Our indemnity. We will defend you against any third-party claim that the Services, as supplied by us and used in accordance with these Terms, infringe that party's Indian intellectual property rights, and will pay damages finally awarded or settlement sums we agree. This does not apply where the claim arises from Customer Data, your configuration or scripts, your combination of the Services with anything we did not supply, your use in breach of these Terms, or your continued use of a version after we have supplied a non-infringing alternative.

12.3 Process. The indemnified party must notify the other promptly, allow the indemnifying party to control the defence, and provide reasonable cooperation at the indemnifying party's cost. No settlement admitting fault or requiring payment by the indemnified party may be made without its consent.

12.4 Exclusive remedy. Section 12.2 states our entire liability for intellectual property infringement.

13.1 Excluded losses. Neither party is liable for loss of profit, revenue, business, goodwill, anticipated savings, or for indirect or consequential loss, however arising.

13.2 Cap. Subject to Section 13.3, each party's total aggregate liability arising out of or in connection with these Terms is limited to the total fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or ₹50,000, whichever is greater. Where you are on a free trial, pilot, or unpaid arrangement, our total liability is limited to ₹10,000.

13.3 Exclusions from the cap. The cap does not apply to: your payment obligations; your indemnity under Section 12.1; either party's liability for fraud, fraudulent misrepresentation, wilful misconduct, or gross negligence; or any liability that cannot be limited under Indian law.

13.4 Allocation. You acknowledge that the fees reflect this allocation of risk and that we would not provide the Services on these commercial terms without it.

Each party will keep the other's non-public information confidential, use it only to perform under these Terms, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, independently developed, lawfully received from a third party, or required to be disclosed by law or regulator — in which case the receiving party will, where lawful, give prior notice. Confidentiality obligations survive for three (3) years after termination, and indefinitely for trade secrets.

15.1 Governing law. These Terms are governed by the laws of India.

15.2 Escalation. Before commencing proceedings, the parties will attempt to resolve the dispute in good faith through discussion between senior representatives for thirty (30) days from written notice of the dispute.

15.3 Arbitration. Any dispute not resolved under Section 15.2 will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Ongole, Andhra Pradesh. The language is English. The award is final and binding.

15.4 Courts. Subject to Section 15.3, the courts at Ongole, Prakasam District, Andhra Pradesh have exclusive jurisdiction. Either party may seek urgent interim relief from any court of competent jurisdiction.

16.1 Changes to these Terms. We may amend these Terms. We will post the revised version and update the effective date. For material changes we will give you at least thirty (30) days' notice by email. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect.

16.2 Order of precedence. Where documents conflict: (1) a signed Order Form or Master Services Agreement; (2) Annexure A; (3) the Data Processing Addendum; (4) these Terms; (5) the Acceptable Use Policy; (6) documentation.

16.3 Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or in connection with a merger, reorganisation, or sale of substantially all our assets.

16.4 Force majeure. Neither party is liable for failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemic, government action, telecommunications or power failure, or failure of an upstream carrier or cloud provider.

16.5 No partnership. Nothing creates a partnership, joint venture, employment, or agency relationship.

16.6 Severability and waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in force. Failure to enforce a right is not a waiver of it.

16.7 Notices. Notices to us go to contact@sarwagyna.com and to our registered office. Notices to you go to the email address on your account. You consent to receive all communications electronically.

16.8 Entire agreement. These Terms, together with the documents referenced in Section 16.2, are the entire agreement between the parties on this subject and supersede all prior discussions. No purchase order terms you issue have any effect.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Grievance Officer Name: [INSERT NAME] Designation: [INSERT DESIGNATION] Email: grievance@sarwagyna.com Address: D No. 7-7-24/2, Block 10, VIP RD 2nd Line, Ongole, Prakasam – 523001, Andhra Pradesh, India Phone: +91 6305036991

Complaints are acknowledged within forty-eight (48) hours and resolved within fifteen (15) days of receipt.

Sarwagyna Private Limited D No. 7-7-24/2, Block 10, VIP RD 2nd Line, Ongole, Prakasam – 523001, Andhra Pradesh, India CIN: U62013AP2026PTC124652 | GSTIN: 37ABTCS0879E1ZR Email: contact@sarwagyna.com | Phone: +91 6305036991 Web: www.sarwagyna.com | svaracall.sarwagyna.com