SvaraCall — Refund and Cancellation Policy

Sarwagyna Private Limited Effective Date: 14 September 2026 Version 1.0

This Policy forms part of the SvaraCall Terms of Service. It is published in the form required by Indian payment gateways and applies to all purchases made through svaracall.sarwagyna.com.

---

SvaraCall is a software service delivered electronically. There is no physical shipment. Access is provisioned to your registered email address, normally within minutes of successful payment and completion of KYC.

The Services are sold in four forms, and each is treated differently for refunds:

---

Account access is activated on successful payment and completion of KYC verification. Telephony capability is activated after verification of your registration details, which may take up to three (3) business days. Implementation and onboarding engagements begin on the date agreed in writing.

If access is not provisioned within seven (7) days of payment for reasons attributable to us, you may request a full refund.

---

3.1 You may cancel a recurring subscription at any time through your dashboard or by writing to contact@sarwagyna.com.

3.2 Cancellation takes effect at the end of the current billing period. You keep access until then. There is no pro-rata refund of the current period.

3.3 To avoid the next charge, cancel before the renewal date. Cancellation on the renewal date or after does not reverse that cycle's charge.

3.4 On cancellation, active campaigns stop and provisioned telephone numbers are released at the end of the period. Released numbers usually cannot be recovered. If you need to keep a number, do not cancel the number subscription.

3.5 Export your data before the end of the period, or within the thirty (30) day post-termination window described in the Terms of Service.

---

4.1 Platform and licence fees

Recurring fees are non-refundable once the billing period has begun, except where Section 5 applies.

4.2 Voice usage and metered charges

Non-refundable. Minutes consumed are minutes delivered. This includes usage generated by misconfigured campaigns, incorrect contact lists, retry loops, or unattended automation. You are responsible for configuring spend and concurrency limits.

4.3 Prepaid credit

Unused prepaid credit is non-refundable and does not expire while your account is active and in good standing. On termination by us for convenience, unused credit is refunded. On termination by us for your breach, it is forfeited.

4.4 Implementation and setup fees

Refundable on a pro-rata basis for work not yet performed, if you cancel before delivery is complete. Once configuration has been delivered and accepted, non-refundable.

4.5 Telephone numbers

Non-refundable. Charges are passed through to the underlying carrier and are incurred on provisioning.

4.6 Annual and multi-month prepayments

Where you have prepaid for a term longer than one month and terminate mid-term for convenience, unused full months may be refunded at our discretion, net of any discount applied for the longer commitment. Partial months are not refunded.

---

We will issue a refund where:

(a) you were charged in error, or charged twice for the same period; (b) we failed to provision access within seven (7) days of payment for reasons attributable to us; (c) a documented platform fault made the Services substantially unusable for a continuous period exceeding seventy-two (72) hours, and you reported it to support at the time — in which case we will credit or refund the affected portion of the recurring fee; (d) we terminate your subscription for convenience under Section 11.3 of the Terms of Service — in which case we refund prepaid unused fees pro rata; (e) a refund is required by applicable law.

---

(a) Change of mind, or the Services not meeting an expectation not stated in writing before purchase. (b) Failure to use the Services during a paid period. (c) Consumed voice minutes, however incurred. (d) Suspension or termination for breach of the Terms of Service, the Acceptable Use Policy, or Annexure A. Accounts terminated for compliance breach forfeit all prepaid amounts. (e) Call outcomes. We charge for connected minutes, not for conversions, bookings, or leads. Poor campaign performance is not a refund ground. (f) Degradation caused by the public telephone network, an upstream carrier, your own network, or a third-party provider outside our control. (g) Failure of your own integration, CRM, or webhook endpoint. (h) Beta or preview features.

---

Email billing@sarwagyna.com with:

• your registered account email and workspace name;
• the invoice or transaction reference;
• the amount and the ground relied on;
• any supporting detail (ticket numbers, timestamps).

Timeline: requests must be made within thirty (30) days of the charge. We acknowledge within two (2) business days and decide within seven (7) business days.

Processing: approved refunds are returned to the original payment method within seven (7) to fourteen (14) business days of approval. Time taken by your bank or card issuer to post the credit is outside our control. Payment gateway charges and applicable taxes may be deducted where the gateway does not reverse them.

---

Contact us before raising a chargeback. Chargebacks raised without first contacting us may result in immediate suspension of the account pending resolution, and we will contest chargebacks for services delivered. You remain liable for amounts properly due together with any chargeback handling fees.

---

Free trials and pilot deployments carry no charge and no refund entitlement. Where a pilot is paid, refund terms are as set out in the pilot agreement; in the absence of one, this Policy applies.

---

Billing: billing@sarwagyna.com General: contact@sarwagyna.com | +91 6305036991 Grievance Officer: grievance@sarwagyna.com

Sarwagyna Private Limited D No. 7-7-24/2, Block 10, VIP RD 2nd Line, Ongole, Prakasam – 523001, Andhra Pradesh, India CIN U62013AP2026PTC124652 | GSTIN 37ABTCS0879E1ZR