Privacy Policy

This policy describes how SvaraCall AI processes personal data for dashboard users (account holders) and for people our customers’ AI agents speak with on the phone (end callers).

We collect identity and contact details, billing records, campaign configuration, call metadata, transcripts, recordings where enabled, and support correspondence. We use this to provide the Service, bill accurately, improve quality, and meet legal obligations.

When your agents place or receive calls, we process phone numbers, audio, transcripts, and any information voluntarily shared during the conversation. You are the data controller for end-caller data; SvaraCall AI acts as a processor on your instructions.

Operational logs and transcripts are retained for the period configured in your account or as required by law. You may export leads and request deletion subject to lawful holds and telecom record-keeping requirements.

Depending on jurisdiction, individuals may request access, correction, deletion, or restriction of processing. Account holders can use in-product data-rights tools; end callers may contact us at SvaraCall AIsys@gmail.com and we will coordinate with the relevant customer.

Primary processing occurs in India. Where sub-processors operate elsewhere, we rely on appropriate safeguards described in Security & Sub-processors.